Employment

Abby’s House Job Announcements

JOB ANNOUNCEMENT: Operations Manager (Full-Time)

Posted: March 20, 2018

1. Organizational Background

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services. For more information, visit

2. Position Overview

The Operations Manager affords the opportunity for a qualified individual to have significant impact on improving operational systems and processes in support of the mission. It includes increasing the effectiveness of reception, technology, administration and human resources, and volunteer training and management as well coordination and communication with all staff and volunteers about central organizational practices. The position is highly collaborative and requires the ability to work effectively with staff, volunteers, residents and shelter guests of diverse backgrounds and experiences. The position is responsible for integrating diversity and inclusiveness in all aspects of operations. The Operations Manager supervises the Volunteer Coordinator and receptionists and reports directly to the Executive Director.

Office Operations (50%)

  • In collaboration with staff, keep updated all reception practices to ensure the effective operation of the reception office, while exemplifying compassion, hospitality, and inclusiveness

  • Provide oversight of office procedures, including mail distribution, copy services, office maintenance and cleaning, and telephone/communications

  • Manage relationships with vendors, including technology and phones

  • Provide direct supervision to volunteer and staff receptionists

  • Manage scheduling and rules for all common spaces

  • Document all office practices, and contribute to the development and implementation of new practices

  • Provide support for emergency procedures

  • Maintain annual operations calendars and manuals

  • Effectively communicate office procedures

Volunteer Training and Management (25%)

  • Supervise and support the Volunteer Coordinator

  • Document, maintain, and communicate volunteer procedures

  • Plan and oversee volunteer training on organizational mission/values and policies

  • Oversee effective organizational communication with volunteers

Administration and Human Resources (25%)

  • Administer HR benefits in conjunction with established practices

  • Prepare staff employment manuals as directed

  • Administer procedures for new and transitioning staff

  • Provide administrative support to the Executive Director and other staff as appropriate

3. Qualifications

Successful candidates must demonstrate the following qualifications:

  • Passion for Abby’s House mission and values

  • Demonstrated commitment to diversity and inclusion

  • Exceptional time management, organization and attention to details

  • Excellent verbal and written communication

  • Excellent interpersonal skills, collaborative work style, and ability to take direction

  • Minimum of 2-4 years of management experience, preferably with administration and office management

  • Supervision experience required; volunteer management experience preferred

  • Excellent computer skills and proficient in Microsoft Office products

  • Bachelor’s degree preferred

  • Ability to work evenings and weekends as needed.

4. Salary and Benefits.

This position is a regular, full-time position. Regular, full-time employees are scheduled to work 35 hours per week. The salary range is $40,000-$45,000 and is commensurate with experience. On an annual basis, Abby’s House offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays.  Abby’s House provides long-term disability and life insurance and contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House.  Abby’s House is an equal opportunity employer and encourages diversity at all levels of the organization.

5. Application Instructions.

If you are interested in applying for this position, please send a resume and cover letter to applications@abbyshouse.org. In your cover letter, please explain your interest in helping to fulfill the mission of Abby’s House. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.


JOB ANNOUNCEMENT: Development and Communications Specialist (Full-Time)

Posted: January 17, 2018

1. Organizational Background

Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services. For more information, visit www.abbyshouse.org.

 2. Position Overview

The Development and Communications Specialist affords the opportunity for a qualified individual to have significant impact on expanding public awareness of Abby’s House and our impact in order to achieve organizational and philanthropic goals.  The position is responsible for every aspect of Abby’s House marketing and public relations efforts, including telling the story of our impact on women’s lives and engaging a diversity of new and existing supporters through presentations,  printed materials, social media, agency website, presentations, and the media. It is a highly collaborative position and requires the ability to work effectively with staff, donors, Board members, volunteers, our residents and shelter guests of diverse backgrounds and experiences. The position requires a commitment to diversity and inclusiveness in all aspects of communication. The Development and Communications Specialist is a key member of the Development Team and reports directly to the Director of Development.

Essential Responsibilities:

  • Public Relations & Donor Cultivation – Print, Radio, TV, Online Media

    • Develop media strategy to promote the organization to diverse audiences

    • Research media outlets and develop and maintain media relationships

    • Manage external media requests

    • Manage speaking requests and develop presentation materials

    • Train and support a cadre of volunteer speakers

    • Deliver presentations

    • Participate in strategic networking events

  • Marketing & Donor Stewardship – Print and Electronic Materials and Social Media

    • Coordinate the production of the printed newsletters (3x per year), including design and content

    • Coordinate the design and development of the Annual Report

    • Develop regular electronic communications and develop strategies to expand online audience

    • Expand visibility on social media, especially Facebook, and engage new and existing audiences

    • Coordinate website redesign & maintain engaging and informative website content

    • Working with the Supportive Services Team, develop women’s stories to be used in multiple development and communication strategies

    • Take, collect, and store photos for easy access

  • Direct Fundraising & Special Events

    • Participate in the design and development of the Annual Appeal

    • Develop content and messaging for the annual Giving Tuesday campaign

    • Develop and manage publicity for special development events, both pre and post event

    • Develop flyers, programs, handouts, etc. for a variety of purposes and audiences, including events

    • Help support grant applications to foundations and corporations, as requested

3. Qualifications

Candidates must possess the following qualifications: a bachelor’s degree; a minimum of 2-4 years of relevant experience developing inclusive communications for diverse audiences; excellent ability to communicate verbally and in writing; ability to work in a collaborative manner and demonstrate appreciation for the contributions of others; exceptional time management and project management skills and ability to meet deadlines; strong skills with Microsoft Office products; ability to work evenings and weekends as needed. Knowledge of homelessness and/or women’s issues, along with website management and graphic design experience, specifically in InDesign, are a plus.

4. Salary and Benefits.

This position is a regular, full-time position. Regular, full-time employees are scheduled to work 35 hours per week. The salary range is $40,000 - $45,000 and is commensurate with experience. On an annual basis, Abby’s House offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House.  Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.

5. Application Instructions.

If you are interested in applying for this position, please send a resume and cover letter to applications@abbyshouse.org. In your cover letter, please explain your interest in working for the mission of Abby’s House. Applications will be reviewed on a rolling basis. We will accept applications until the position is filled. Please apply as soon as possible.


Job Announcement: Receptionist (part-time)

Posted: July 17, 2017

Abby’s House is looking for a part-time receptionist to start on August 28.   Hours are weekends from 8:00 a.m. – 4:00 p.m. and/or 4:00 p.m. – 9:00 p.m. and occasional week nights from 4:00 p.m. – 9:00 p.m.

Responsibilities include:

·Handling all inquiries in the reception, including phone calls and walk-ins with a respectful and friendly manner. 

·Respond respectfully to any needs that may arise among residents and shelter guests during your shift.  

·Receive all in-kind donations (thrift shop, Kitchen, etc.)

·Respond to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.

·Record all activities and observations in daily log book each shift.

·Assist residents with the completion of maintenance request forms or incident report forms.

The receptionist has to exemplify hospitality and respect to volunteers, donors, guests, residents, and staff at all times and to value people of diverse backgrounds and experiences. He/she must maintain the confidentiality standards of Abby’s House and must keep a safe, secure and respectful environment at 52 High St. Spanish speaking abilities are preferred but not required.

If you are interested, send your resume to applications@abbyshouse.org. In your email, please explain why you are interested in the position.