Abby’s House Job Announcements

Shelter House Coordinator


Founded in 1976, Abby’s House was one of the first shelters specifically for homeless women in the US. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, abused and low-income women, with or without children.” Abby’s House currently has 77 units of affordable housing and nine overnight shelter beds that are supported by advocacy services.

Abby’s House has a long and rich history of working with the complexities of homelessness and abuse, and has developed an innovative and flexible program model based on respect and hospitality. Abby’s House provides a safe, trauma-sensitive, supportive, and welcoming environment.  We help each woman to recognize her own inner strengths and abilities and to connect with the resources, information and support to get her life back on track.  Each woman’s story is unique, and staff advocates help her to develop an Individualized Service Plan to identify immediate needs and set goals, encouraging her toward a place of confidence and empowerment.

Job Description

Position Overview

The Shelter House Coordinator is responsible for assisting the Shelter Advocate to welcome shelter guests into the shelter, process shelter requests, and manage shelter guest needs while they remain in shelter. The Shelter Guest Coordinator also staffs the shelter during the overnight hours from 5:30 p.m. to 8:00 a.m. one night per week and responds to any needs that may arise during the shift, and helps to maintain a safe, secure and respectful environment for shelter guests. The Shelter House Coordinator provides additional supportive services to residents in supportive housing at Abby’s House as needed. The Shelter House Coordinator works under the direct supervision of the Shelter Advocate.  The regular schedule for the position is as follows: Tuesday 10 am – 6 pm; Wednesday 2 pm – 9 pm; Thursday overnight from 5 pm to 8 am; Friday 2 pm – 7 pm.

Essential Job Duties and Responsibilities

Responsibilities include, but are not limited to, the following:

1. Shelter Responsibilities

  • Orient and train all new shelter volunteers and interns.
  • Ensure that the shelter provides safe, sanitary, hospitable and respectful short-term housing according to the policies set by Abby’s House.
  • Provide orientation to guests of facility and educate them of shelter rules upon arrival.
  • Provide crisis intervention, safety and support to shelter guests as needed.
  • Respond to phone calls and offer active listening, support and information.
  • Assist guests with completing intake forms and acknowledgement of shelter rules.
  • Keep an accurate, complete log of occurrences and bed assignments.
  • Enforce established shelter guidelines.
  • Change bed linens, remove belongings from rooms; clean rooms.
  • Do laundry as needed.
  • Maintain high standard of cleanliness.
  • Ensure that basic food, toiletries and household items are in stock as needed.
  • Identify maintenance needs and complete maintenance request forms as needed.
  • Communicate with the Shelter Advocate and the Director of Supportive Services for Women on an on-going basis and participate in housing team meetings.
  • Facilitate community activities weekly at the shelter.
  • Check in shelter guests and conduct entry and exit inspections.
  • Complete room inspections no less than 2 times per month or when directed to do so by the Shelter Advocate.

2.  Advocacy Responsibilities

  • Process requests for shelter and update shelter request forms.
  • Assist with completing and maintaining forms for housing and shelter as needed.
  • Provide support for guests and residents who use the Women’s Center.
  • Complete all required documentation in a timely manner to include empowerment plans, transition or discharge reports and progress notes.
  • Facilitate programs in the shelter for shelter guests.
  • Facilitate conflict resolution for shelter guests and housing residents.
  • Provide emergency coverage as needed in person or via telephone on a rotating basis, as determined by the emergency coverage plan.
  • Review shelter guest/resident concerns with Shelter Advocate and/or the Advocacy Team.


Candidates must possess the following qualifications:

  • A minimum of an associate’s degree or certificate in human services,  or comparable prior experience in an overnight shelter or similar setting
  • 2 years  experience working in the human services field, preferably in a shelter program setting
  • Experience working with underserved populations affected by addiction, trauma and/or mental illness
  • CPR First Aid Certified (or ability to obtain certification within 120 days of hire)
  • Ability to use computer software to include Microsoft Office
  • Ability to work independently and to multi-task
  • Ability to communicate in Spanish and English preferred

Salary & Benefits

This position is a regular, full-time position (35 hours per week). Salary range is $30,000-$35,000 and is commensurate with experience. Abby’s House offers generous vacation, holiday, and sick leave.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House. 

Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.

Application Instructions

If you are interested in applying for this position, please send a resume and cover letter to applications@abbyshouse.org. In your cover letter, please describe why you are interested in working with homeless women and children. The preferred start date for the position is in June 2017. We will review applications on a rolling basis, and we will accept applications until the position is filled. Please apply as soon as possible.