Date Posted: December 4, 2018

Founded in 1976, Abby’s House was one of the first shelters in the U.S. specifically for homeless women. Since our inception, we have expanded to include 77 units of supportive housing. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.”

Abby’s House owns and manages 4 properties that are located in the Crown Hill Historic District and downtown area in the City of Worcester, MA. The properties include a 9-bed shelter for women, with or without children; a 7 two-bedroom apartment building for women with children; 16 SRO’s with shared kitchens and baths for single women; office headquarters at 52 High Street that include staff offices, a thrift shop, a kitchen and program space, and 56 SRO’s with shared kitchens and baths for single women. Abby’s House is currently undergoing a $16.2 million renovation at 52 High Street. Construction is expected to be completed in May 2019.

Job Overview & Responsibilities

The Director of Supportive Services for Women affords the opportunity for a qualified individual to have significant impact on the lives of women and their children. This position will lead the advocacy team and build a collaborative team approach with the shelter and housing advocates. Using a collaborative approach, this positon is responsible for managing, evaluating, and strengthening a comprehensive array of supportive services for women, with or without children, as well as providing direct advocacy and support. This position reports directly to the Executive Director and is a key leadership position in the organization. The following is not necessarily an exhaustive list of all of the responsibilities and requirements associated with this position.

Essential Job Duties and Responsibilities
In collaboration with the Advocacy Team, the Director of Supportive Services for Women will perform the following duties and responsibilities:

Provide Direct Advocacy to Women (50%)

  • Meet individually with women to develop an individualized service plan to assess their present situation and prioritize needs and goals
  • Provide follow-up support with women on their individualized service plan
  • Identify external services and resources for women
  • Provide emergency support to women on evenings and weekends, as determined by an Emergency Coverage Plan

Manage Advocacy Programs (25%)

  • Set program goals and work plans and evaluate outcomes, and identify opportunities for program improvement and growth
  • Develop, evaluate, and provide oversight of all policies and practices related to advocacy
  • Identify and implement an electronic case management software program to be used to effectively document and manage services provided
  • Provide program data for agency-wide purposes, including reports and publications
  • Help to plan and administer budgets for supportive services, and help to identify and secure funds as needed
  • Oversee the development of educational, cultural, and social programs in the Women’s Center that provide a supportive community to both current and former residents and guests
  • Oversee the On-Call Emergency Coverage Plan on an ongoing basis and review incidents with the Executive Director as needed
  • Meet regularly with the Director of Housing for Women to coordinate and evaluate the Move-In and Move-Out process for residents, and to identify advocacy supports for women as they transition to and from Abby’s House

Provide Supervision to the Advocacy Team (20%)

  • Supervise the Shelter Advocate and Housing Advocate, supporting them in fulfilling their responsibilities and in their ongoing professional development and growth
  • Supervise interns and coordinate regularly with the Volunteer Coordinator to manage internships
  • Lead weekly advocacy team meetings to discuss the needs of women at each site and review on-call needs
  • Manage crises with the team both during and after regular hours
  • Review documentation submitted by the Advocacy Team for accuracy and evaluation purposes

Public Education and Outreach Efforts (5%)

  • Publicly represent Abby’s House at events that serve to educate the public about the issues that face women who are homeless, abused, and low-income
  • Represent Abby’s House in local coalitions and partnerships that will strengthen services for women and address underlying causes of homelessness

Qualifications:

Candidates must possess the following qualifications: A master’s degree in a human services field in mental health, social work, psychology or prevention sciences; at least 8-10 years of experience working with at underserved populations to include women at risk due to homelessness, chronic health or mental health needs, low income, LGBTQ, and those who have experienced interpersonal violence; supervisory experience; experience with program development and evaluation; ability to communicate effectively both verbally and in writing; ability to collaborate and value the contributions of others; ability to work evenings and weekends as needed. The following qualifications are preferred: certification or licenses in addiction, trauma and or mental health preferred.

Salary & Benefits:

This position is a regular, full-time position and is exempt under the Fair Labor Standards Act. Regular, full-time employees are scheduled to work 35 hours per week. Salary range is $50,000-$60,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays. Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House, and offers short term and long term disability insurance and life insurance. Abby’s House is an equal opportunity employer, and in keeping with our values, is committed to diversity and inclusion at all levels of the organization. We actively seek a diverse pool of candidates.

Application Instructions:

If you are interested in applying for this position, please send a resume and cover letter to gro.e1550343655suohs1550343655ybba@1550343655snoit1550343655acilp1550343655pa1550343655. In your cover letter, please describe your fit with the mission and values of Abby’s House. The preferred start date for the position is no later than February 1. We will begin reviewing applications in mid-December, and we will accept applications until the position is filled. Please apply as soon as possible.

Date Posted: November 13, 2018

Founded in 1976, Abby’s House was one of the first shelters in the U.S. specifically for homeless women. Since our inception, we have expanded to include 77 units of supportive housing. Our mission is “to provide shelter and affordable housing, as well as advocacy and support services, to homeless, battered and low-income women, with or without children.”

Abby’s House owns and manages 4 properties that are located in the Crown Hill Historic District and downtown area in the City of Worcester, MA. The properties include a 9-bed shelter for women, with or without children; a 7 two-bedroom apartment building for women with children; 16 SRO’s with shared kitchens and baths for single women; office headquarters at 52 High Street that include staff offices, a thrift shop, a kitchen and program space, and 56 SRO’s with shared kitchens and baths for single women. Abby’s House is currently undergoing a $16.2 million renovation at 52 High Street. Construction is expected to be completed in May 2019.

Job Overview & Responsibilities

The Facilities Manager manages the maintenance of all facilities, grounds and equipment and performs all basic maintenance repairs. The Maintenance Manager plans, budgets and performs or schedules all minor/major repairs and reviews proposals for any capital projects and offers recommendations. He/she manages contractors and ensures compliance with budgets and service contracts.  The position is a member of the Property Management Team, and he/she reports directly to the Director of Housing. The following list is not necessarily an exhaustive list of all responsibilities and requirements associated with this job.

Property Oversight

  • Collaborates with management and a volunteer Property Committee (to be developed) to develop and oversee a short-term and long-term capital plan for all properties and monitor the status of needed improvements
  • Recommend and monitor annual maintenance budgets
  • Maintain all records for all properties, including any blueprints and drawings
  • Schedule and implement required inspections on all buildings and equipment to comply with all appropriate regulations, including safety and health standards, city, state and federal regulations and housing codes, and insurance requirements
  • Inspect all mechanical systems on a regular basis to ensure their effective operations
  • Inspect housing units twice a year with the property management team

Perform Basic Maintenance Repair

  • Process and complete maintenance requests for all properties in a timely manner
  • Perform general repairs, including painting
  • Coordinate and/or perform housing unit turnovers
  • Prepare incident reports if damages to properties occur and provide follow-up response
  • Move furniture, supplies, and equipment as requested
  • Identify any preventative maintenance procedures to reduce maintenance needs
  • Provide 24-hour emergency response for any maintenance emergencies and maintain log of emergencies

Vendors, Contractors, and Volunteers

  • Solicit and/or manage vendor contracts for snow removal, landscaping, pest control, electrical, plumbing, and other specialized services in alignment with property budgets
  • Review invoices and submit proper documentation to finance staff
  • Prepare orders for supplies and equipment, in alignment with property budgets
  • Accompany all outside contractors on scheduled and unscheduled visits
  • Develop and maintain contacts for emergency needs
  • Identify opportunities for volunteers and volunteer groups to meet property needs and collaborate with staff to schedule and coordinate oversight

Renovation Projects

  • Maintain and communicate up-to-date knowledge of the mechanical, electrical, fire alarm, sprinkler and plumbing systems of each property
  • Monitor construction projects, and communicate relevant information to staff and residents, especially related to any temporary relocation
  • Communicate with architects, engineers and contractors about the needs of Abby’s House as related to building systems and equipment during all phases of planning and construction

Qualifications:

Candidates must possess the following qualifications: ability to perform basic repairs; general knowledge of building systems, including plumbing and electrical; familiarity with major repair and building renovations; ability to be sensitive to the needs of women and maintain confidentiality standards at all times and exemplify compassion, hospitality, inclusiveness, and respect; ability to communicate effectively; basic word processing skills; ability to work occasional evenings and weekends and to respond to on-call emergencies; bilingual abilities preferred.

Salary & Benefits:

This position is a regular, full-time position. Regular, full-time employees are scheduled to work 35 hours per week. Salary range is $40,000-$50,000 and is commensurate with experience. Abby’s House annually offers 4 weeks of paid vacation time, up to 40 hours of paid sick time, and 11 paid holidays.  Abby’s House contributes 70% toward the premium of a family or individual insurance plan that is offered through Abby’s House, and offers short term and long-term disability insurance and life insurance.  Each employee is highly valued and appreciated. Abby’s House is an equal opportunity employer and welcomes diversity at all levels of the organization.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to gro.e1550343655suohs1550343655ybba@1550343655snoit1550343655acilp1550343655pa1550343655. We will accept applications until the position is filled. Please apply as soon as possible.

Posted: October 23, 2018

Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.

Abby’s House is looking for a part-time Receptionist to work 10-20 hours per week on weekends from 8:00 a.m. – 4:00 p.m. and/or 4:00 p.m. – 9:00 p.m., and occasional week nights from 4:00 p.m. – 9:00 p.m. Rate of pay will be $12-$14 per hour, commensurate with experience. Interested candidates should send cover letter and resume to gro.e1550343655suohs1550343655ybba@1550343655snoit1550343655acilp1550343655pa1550343655 and explain why they are interested in the position.

Responsibilities include, but are not limited to:

  • Handling all inquiries in Reception, including phone calls and walk-ins in a respectful and friendly manner.
  • Responding respectfully to any needs that may arise among residents and shelter guests during your shift.
  • Receiving all in-kind donations (Thrift Shop, Kitchen, etc.), and ensuring accurate completion of necessary documentation.
  • Responding to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.
  • Recording all activities and observations in a daily log book each shift.
  • Assisting residents with the completion of maintenance request forms or incident report forms.
  • Conducting routine tours and walkthroughs of the building to ensure safety and security, and take required action to keep exterior entrances, hallways and stairways clear of ice, snow and other obstacles.

Qualifications:

Successful candidates must exemplify hospitality and respect to volunteers, donors, guests, residents, and staff at all times, and value people of diverse backgrounds and experiences. He/she must have excellent interpersonal and active listening skills, demonstrate passion for Abby’s House mission and values, maintain the confidentiality standards of Abby’s House, and keep a safe, secure and respectful environment at 52 High St. Minimum of 1-2 years’ experience working with vulnerable populations. High School Diploma or equivalent required with some college experience desired. Spanish speaking abilities are preferred but not required.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to gro.e1550343655suohs1550343655ybba@1550343655snoit1550343655acilp1550343655pa1550343655. We will accept applications until the position is filled. Please apply as soon as possible.

Posted: October 31, 2018

Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.

Abby’s House is looking for a person to provide backup, on-call overnight shelter coverage, during the hours of 5:30 p.m. – 8:00 a.m. Backup Overnight Shelter Staff are allowed to sleep part of the overnight shift and provide coverage for 2 nights per month on average to cover unexpected staffing shortages. The rate of pay is $174 per night. Days vary and include weekends. The primary responsibility is to respond to any needs that may arise during the shift, maintain a safe, secure, respectful environment for shelter guests, monitor guest behavior and safety by observation, log occurrences, and perform light housekeeping duties.  Affordable individual single room housing within Abby’s House community maybe available. Interested candidates should send a cover letter and resume to gro.e1550343655suohs1550343655ybba@1550343655snoit1550343655acilp1550343655pa1550343655 detailing why they are interested in this position.

Responsibilities include, but are not limited to:

  • Enforce and follow established shelter guidelines, practices and policies.
  • Provide orientation to guests of facility and perform safety procedures upon guest arrivals.
  • Perform safety observations, and provide crisis intervention, and support to shelter guests as needed.
  • Respond to phone calls and offer active listening, support and information.
  • Perform visual inspections of incoming guest belongings, observing behavior and consistent and accurate signing in/out of shelter guests.
  • Keep an accurate, complete log of occurrences, incident reports and bed assignments.
  • Perform visual checks of sleeping areas as required during lights out hours overnight.
  • Maintain high standards of cleanliness and sanitation.
  • Communicate with the Shelter Advocate and the Director of Supportive Services on an ongoing basis.

Qualifications:

The Backup Overnight Shelter Staff must exemplify hospitality and respect to guests, staff, donors and volunteers at all times, and value people of diverse backgrounds and experiences.  She must maintain the confidentiality standards of Abby’s House and must keep a safe, secure and respectful environment. Minimum of 1-2 years’ experience working with vulnerable populations; a good understanding of women’s issues and homelessness with the ability to make prudent judgments and deal effectively with people in crisis and non-emergency situations. High School Diploma or equivalent required with some Human Services experience desired. Bilingual speaking abilities are preferred, but not required.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to gro.e1550343655suohs1550343655ybba@1550343655snoit1550343655acilp1550343655pa1550343655. We will accept applications until the position is filled. Please apply as soon as possible.